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References
Jane Lockwood
Dealing with angry Western customers in Asian call centres: a cultural divide?![Open Access Link](images/OAlink.png)
2016
with Ryder Neil, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan
![Open Access Link](images/OAlink.png)
2016
with Ryder Neil, Gregorio Sarah, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan